10 Minutes to Better Patient Communication
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10 Minutes to Better Patient Communication
This podcast gives health professionals tools and information to improve patient communication and education. Today, with your next patient or client. I take a communication or education issue that professionals have raised, dig into it with some research, then give you a strategy you can use in you...
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Are you missing subtle cues from patients?
This episode is for you if you’ve ever felt that particular kind of embarrassment that comes from realizing you missed something everyone else caught....
Saying goodbye to a beloved pet
Barley was so personable and social, I called her the Walmart greeter cat. She had to come and meet whoever was at the door. She’d make a fuss over th...
Your words may be doing more work than you think
It’s the anniversary of the passing of someone I was lucky to know: Nancy. Nancy died of cancer several years ago, and she had a big impact on my thin...
Dr. Nkemdilim Ezeife on reducing communicative friction
When you’re communicating with patients, or anyone, contextual factors have a huge impact on the quality of that communication. My guest today is Dr....
The best communication skill you can develop
I think the best communication skill you can possibly develop is curiosity. So today’s episode is going to be a little bit about that. How did you bec...
Tips for talking about uncertainty
Uncertainty is genuinely tough to talk about. Add to that there’s different types of uncertainty, there’s pressures of different kinds around communic...
2 things an Oncologist says The Pitt gets right about health communication
I was recently talking to an oncologist about health communication when he mentioned The Pitt, that hit medical drama set in an emergency department i...
5 Reproductive health podcasts & a critical conversation on Anti-Fat Bias
Recommended Readings from Dr. Basginer & Dr. Quinlan: In today’s episode, I share five podcast recommendations in the reproductive health space, and w...
5 Steps to help teams get unstuck
One of the best things about working as a consultant is the variety of projects I get to be involved in. This episode is about what actually happens w...
15 prompts about listening
Listening can be more complicated than it seems at first. And apparently you know this already, because I had such nice response to our most recent ep...
Taking a moment to (re)consider why listening is essential to professional practice
How we listen, and think about listening, can help us be better at what we do I’ve had a few requests lately for more resources on listening. Now, you...
A quick refresher for everyday empathy
Is it possible to develop strategies to be a better empathizer? Dr. Esther Ra is co-hosting with me today, and we’re talking about empathy. Dr. Ra wil...
Our Learning Library is Open!
Hi, everybody. I am going to skip the usual introduction today. This is a mini episode because I get to talk about the opening of our library. Our Lea...
Working with numbers in Shared Decision-Making
Shared decision-making is a common clinical goal, and numeracy is one mechanism that makes it work. What I’m sharing in this episode might help you fe...
Meet our first contributor, Dr. Esther Ra
Welcome to a new year, and a new chapter for the show. We’re starting a new collaboration and I couldn’t be happier about it. I’m thrilled to welcome...
Talking with patients about randomization
In a recent conversation about patient numeracy, and talking about numbers, a related question surfaced, and I thought it was worth exploring for its...
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 2
In Part 1 of my conversation with Dr. Tim Gilligan, Dr. Gilligan talked about some of the systemic issues that separate patients from providers and ma...
Dr. Tim Gilligan on how the system gets in the way of patient care, Part 1
Today I get to talk to Dr. Tim Gilligan. He’s the President of the Academy of Communication in Healthcare and an oncologist at Cleveland Clinic. And D...
“How do we talk about numbers?”
Today, I want to try to answer a question I got asked a week ago: “How do we talk about numbers with our patients?” It’s a big question, and I’m so ha...
A health literacy check-in before your next conversation
We’re celebrating our 8th anniversary, and health literacy month! Here’s some of our most popular health literacy advice, condensed into a 6-item chec...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)
In Part 2 of my interview with Lakshmi Grama, we find out what happened when the NCI team involved people affected by cancer in naming a new part of t...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov's Clinical Trials Information (Part 1)
Today I get to talk with Lakshmi Grama, former Associate Director for Dissemination and Digital Communications at the National Cancer Institute. She s...
Two episodes, Top 5%, and a lot to process
We didn’t expect this. You might not have either. Turns out, trust is resonating. Our last two episodes both landed in the Top 5% of downloads of all...
Dr. Renata Schiavo on the science of trust, Part 2
In Part 2 of our conversation, Dr. Renata Schiavo digs into the science of trust and explains what her research has found about the dimensions of trus...
Dr. Renata Schiavo on the science of trust, Part 1
Dr. Renata Schiavo, Editor-In-Chief of the Journal of Communication in Healthcare, shares her research into trust and trustworthiness. I’m so glad to...
Reflecting on trust and trustworthiness
Is trust and communication on your mind? Here’s two things you can do today to strengthen trust in your own communication. A major concern for public...
Dr. Ayo Olagoke on using AI in health communication
Solving complex problems with limited time is the daily reality for many of us. Today, Dr. Ayo Olagoke joins us to explore how AI can make that a litt...
6 ChatGPT prompts for patient communication
Quick ways to up your game in patient communication. I’ve done the prompt design work for you! Have you been using chat GPT? Yeah, me too. So in today...
Joel Helbling on building strong teams through feedback
My guest today is Joel Helbling from Test Double, a fully remote software consultancy. While Joel doesn’t work in the health sector, I hope you find h...
Inspiration for communicating across difference
Communicating across our differences is difficult, but necessary, in today’s highly polarized environment. I share real life examples, and advice from...
“We’re collaborators, but we want to win.” Managing competition in collaborations
Competition and collaboration are sometimes thought of as opposites. I’ll share one thing people can do to help collaborations go better even when the...
Dr. Saria Saccocio shares 2 steps to find your way out of chaos
Today’s chaotic environment can leave us feeling unmoored and lost. Dr. Saria Saccocio explains 2 steps she’s using these days to manage the chaos, an...
Joe Liebel on Emotional Intelligence and workplace communication
It’s our 200th episode! Today you’ll hear a familiar voice tell a story about how emotional intelligence helped communication in the workplace. Today’...
Dr. Renata Schiavo on community-driven approaches to communication
Dr. Schiavo shares powerful stories about communication’s role in community engagement and pursuing health equity. We’re shining a light on public hea...
Does your workflow need work? Make this your first step
Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something in you...
Don’t make these 7 Quality Improvement mistakes
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk...
4 stories to tell in an interview
Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix to help you prepare 4 stories you can use to answer com...
One lesson our phones can teach us about communication
A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news...
“If communication isn’t part of your quality improvement, it should be.”
Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthcare, public health, industry, or academia, quality impro...
Handling interpersonal conflict
Conflict happens. Learn the 4 parts of any conflict, and some questions and phrases you can use to help you handle interpersonal conflict in communica...